mytown33 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how mytown33 ("we", "us", "our", or "the Platform") collects, uses, stores, and protects the personal data of users ("you", "your", "the Member") who access or use the mytown33 website at mytown33.win and any associated services.

mytown33 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection law. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Terms & Conditions. In the event of any conflict between the two documents in relation to data privacy matters, this Policy shall take precedence.

2. Personal Data We Collect

mytown33 collects personal data in the following categories, depending on your interactions with the Platform:

2.1 Registration Data

When you create a mytown33 account, we collect: your chosen username, email address, date of birth, mobile phone number, and preferred currency. This data is required to create and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and licensing requirements, mytown33 may request identity verification documents including: a government-issued identification document (such as a MyKad or passport), proof of address (such as a utility bill or bank statement dated within 3 months), and proof of payment method. This data is collected only when verification is triggered and is processed securely.

2.3 Financial Transaction Data

We collect records of all deposits and withdrawals made on your mytown33 account, including the payment method used, transaction amounts in MYR or cryptocurrency equivalent, timestamps, and transaction reference numbers. We do not store full card numbers or e-wallet passwords.

2.4 Gaming Activity Data

mytown33 maintains logs of your gaming activity on the Platform, including game sessions, bet history, win/loss records, and active bonus usage. This data is used to maintain account integrity, resolve disputes, and support responsible gaming monitoring.

2.5 Technical & Usage Data

We automatically collect certain technical information when you access mytown33, including: IP address, browser type and version, device type and operating system, session duration and navigation patterns, and referring URL. This data is used in aggregate form to improve platform performance and security.

2.6 Communications Data

If you contact mytown33 via live chat, email, or any other support channel, we retain records of those communications including your enquiry, our responses, and any attachments. This data is used to resolve your query and to improve our support quality.

3. How We Use Your Personal Data

mytown33 uses the personal data described above for the following purposes:

• Account creation and management: To register your account, authenticate your identity at login, and maintain your member profile on the mytown33 platform.
• Service delivery: To provide access to all Platform features including live casino, slots, sportsbook, deposits, withdrawals, and promotions.
• Identity verification & AML compliance: To verify your identity, screen against sanctions and politically exposed persons (PEP) lists, and comply with applicable anti-money laundering legislation.
• Payment processing: To process deposits and withdrawals via your chosen payment method and to maintain accurate financial records.
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, account abuse, collusion, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behaviour and to enforce deposit limits, self-exclusion, and other responsible gaming tools you have activated on your account.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance related to your mytown33 account.
• Platform improvement: To analyse aggregate usage data, identify technical issues, and improve the features and performance of the mytown33 platform.
• Legal compliance: To comply with applicable laws, regulations, court orders, and requests from competent regulatory or law enforcement authorities.
• Marketing communications: Subject to your consent, to inform you of promotions, bonuses, and other offers available on mytown33. You may opt out of marketing communications at any time from your account settings.

4. Legal Basis for Processing

mytown33 processes your personal data under the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management and service delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations under our international gaming licence.
• Legitimate interests: Processing required for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for optional purposes such as marketing communications, where your explicit opt-in consent has been obtained. You may withdraw consent at any time.

5. Data Sharing & Third Parties

mytown33 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data in the following limited circumstances:

• Payment processors: We share transaction data with our licensed payment processing partners (including e-wallet providers such as Touch n Go and Boost, and banking partners including Maybank, CIMB, and Public Bank) to facilitate deposits and withdrawals. These partners are bound by their own privacy policies and applicable financial regulations.
• Identity verification providers: We may share identification documents with licensed KYC and AML screening service providers for the purpose of identity verification and sanctions screening.
• Game content providers: Game providers licensed to supply content to mytown33 may receive technical data necessary to deliver their games. No personally identifiable information is shared beyond what is technically required.
• Regulatory and law enforcement authorities: Where required by law, court order, or regulatory direction, mytown33 will disclose personal data to competent authorities. We will notify you of such disclosure where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6. Cookies & Tracking Technologies

mytown33 uses cookies and similar technologies to operate the Platform effectively. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Required for core platform functionality, including session management, login state, and security. The Platform cannot function correctly without these cookies.
• Performance cookies: Used to collect aggregate, anonymised data about how visitors use the Platform, helping us identify performance issues and improve user experience.
• Functional cookies: Used to remember your preferences such as language settings and login details (if you have selected "Remember Me").

mytown33 does not use third-party advertising cookies or tracking pixels for targeted advertising purposes. You can manage cookie preferences via your browser settings, though disabling essential cookies may affect your ability to use the Platform.

7. Data Retention

mytown33 retains your personal data for as long as your account remains active and for such period thereafter as is required by applicable law or our licensing obligations. Specific retention periods include:

• Account registration data: retained for the duration of the account and for a minimum of 5 years following account closure, in accordance with AML regulatory requirements.
• KYC documentation: retained for a minimum of 5 years from the date of verification, as required under our operating licence.
• Financial transaction records: retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: retained for 2 years from the date of the communication.
• Technical and usage logs: retained in aggregate, anonymised form for up to 12 months.

Upon the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our data destruction policy.

8. Data Security

mytown33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular third-party security audits and penetration testing.
• 24/7 monitoring of platform infrastructure for security anomalies.
• Passwords stored as cryptographic hashes — never in plain text.

While mytown33 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that materially affects your privacy, we will notify you as required by applicable law.

9. Your Rights

Subject to applicable law, you have the following rights regarding your personal data held by mytown33:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations. Note that data required for AML compliance or dispute resolution may not be eligible for deletion during the applicable retention period.
• Right to restriction: You may request that we limit our processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a machine-readable copy of your personal data.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the mytown33 support team via live chat or email. We will respond to verifiable requests within a reasonable timeframe and in any case within 30 days of receipt.

10. Children & Minors

mytown33 enforces a strict minimum age requirement of 21 years. We do not knowingly collect personal data from individuals under this age. If we become aware that a minor has created an account or provided personal data on the Platform, we will immediately terminate the account and delete the associated data. If you believe a minor has registered on mytown33, please contact us immediately.

11. International Data Transfers

mytown33 operates under an international gaming licence and may engage service providers located outside your country of residence, including in jurisdictions where data protection laws may differ from those in Malaysia. Where personal data is transferred internationally, mytown33 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect your information to a standard consistent with this Policy.

12. Changes to This Privacy Policy

mytown33 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. The most current version of this Policy is always available at mytown33.win/privacy-policy. Where changes are material, we will notify registered members via on-platform notice or email prior to the changes taking effect. Your continued use of the Platform following notification constitutes acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by mytown33, please contact us through any of the following channels:

• Live Chat: Available 24/7 from your mytown33 member account — the fastest way to reach us.
• Email: [email protected] — we aim to respond within one business day.

For further information about your rights under applicable data protection law, you may also consult the relevant data protection authority in your jurisdiction.